TERMS & CONDITIONS
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.
Orthotic Solutions, PLS-shop and PLS Medical are trading names of PLS Medical Ltd, registered in Scotland.
Our registered office is:
(PLS Medical Ltd)
1-2 Elm Court, Cavalry Park
Our company registration number is SC245494
Our VAT registration number is 790 0925 23
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order. To do so you must inform us in writing within 7 days from the day after receipt of your order to our Customer Services Department, either by email or letter. Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, Orthotic Solutions will give you a full refund of the amount paid or an exchange as required. We recommend using a recorded delivery service and requesting proof of postage, we do not refund courier fees.
The contract in respect of the sale of goods between Orthotic Solutions and you requires that you return the goods to Orthotic Solutions on cancellation. This does not affect your statutory rights. Please have a look at our Returns policy for details of how to return goods to us.
DAMAGED OR DEFECTIVE GOODS
If you receive an item that is damaged or defective, we will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.
You may choose to return any items purchased online to the address below. Don’t forget to include your invoices.
Orthotic Solutions (PLS Medical Ltd)
Unit 2, Elm Court
Please note: Returns of items bought on eBay can only be processed by our mail order department and cannot be accepted in-store.
You can return any item for an exchange or refund within 28 days of purchase if you are not completely satisfied with it. Returned items must be returned to us unworn and in the original condition, you received it from us and accompanied by the invoice. We will assume your order is cancelled and we will refund the full amount to you or give you an exchange as required. If you would rather have replacement goods, PLS Medical can arrange for delivery to you; this constitutes a separate contract between you and Orthotic Solutions.
We advise you to send your goods/shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our warehouse. This will ensure that you will receive a full refund even if your goods are mislaid in the post.
Please don’t forget to include details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.
We’ll refund the delivery charge on unwanted goods where you notify us, other than by telephone, within 7 days of receipt of your intention to cancel. If notification is received later than 7 days after receipt, then we’ll refund the delivery charge only if the goods are damaged, faulty or incorrect. On returned goods, we will refund the amount paid.
We will only accept items not worn, used or damaged.
ORDER ACCEPTANCE AND CONTRACT
We send you a confirmation email within 24 hours of your order being placed to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process. Please contact us at [email protected] or on 01721 724018
There is a delay between the time when the order is placed and the time when the order is accepted and the order confirmation email is not a guarantee of stock availability. On occasion, the stock position relating to particular items may change. If an item is not in stock at the time of processing your order, we will let you know as soon after the order has been placed as possible and you will not be charged for the out of stock item(s).
The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we’ve dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. Any products on the same order which we have not been confirmed in the confirmation email do not form part of that contract. At the point of dispatch, your card will be debited for the items that have been shipped. If your order has already been dispatched, we can no longer cancel it but you can return it within 28 days of purchase. Please have a look at our Returns policy for details of how to return goods to us.
We welcome orders from most overseas addresses and all BFPO addresses in the UK. Orders must be paid for by Visa (except Visa Electron), MasterCard, Maestro, Switch and PayPal. Local import duties may be payable on receipt. Customers will be responsible for re-claiming any VAT. Please note however that this site and its contents do not form an agreement between PLS Medical and a customer in a jurisdiction in which the products offered for sale would go against any local, regional or national laws. If you know that it would be illegal for us to sell our products in your country, please do not order items from our site as we cannot be held responsible.
PLS Medical reserves the right to refuse any order.
Selected products are limited to one purchase (pair) per customer. This is stated clearly in the product description.
Any customers placing more than one order or placing an order for more than one unit of these restricted products will have their orders cancelled.
INTELLECTUAL PROPERTY RIGHTS
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trademark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Orthotic Solutions. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Orthotic Solutions. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.
ACCURACY OF CONTENT
To the extent permitted by law, Orthotic Solutions gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website.
We have taken all reasonable precautions to ensure that the information provided within this website is accurate; in particular that prices shown are correct at the time of publishing and that all items have been fairly described. Whilst all reasonable effort has been taken to display items colours accurately, we cannot guarantee that your monitor’s display will accurately reflect this.
All sizes and measurements are approximate; however, we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are EU and/or UK sizes.
We reserve the right to change at any time any of the details of the items on the site, including prices, colours and sizes.
PRICES AND PROMOTIONS
Prices are as set out on the website and include VAT at the current rate and standard delivery charges. We reserve the right to alter prices at any time.
If we discover an error in the price or description of an item you have ordered, we may cancel your order at any time up to the point we send the item(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special promotions online that are not available in the retail stores. For these reasons you may sometimes find that products on our Web site are priced differently to those in our stores. Some website promotions may not be available to customers in particular jurisdictions.
Orthotic Solutions offers FREE DELIVERY on all its products. This is our standard service that usually takes 3-5 working days. Express delivery options are available for a premium. Call 01721 724 018 for further information.
DAMAGE TO YOUR COMPUTER
We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Orthotic Solutions’s site. Of course, this statement does not affect your statutory rights as a customer.
LIMITATION OF LIABILITY
To the extent permitted by law, Orthotic Solutions will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Orthotic Solutions’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Orthotic Solutions to the customer, together with any postage costs incurred. We do not, however, exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.
You must not submit any messages to the site that are defamatory, offensive, menacing, abusive, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our customers, or are in any other way objectionable or illegal. We retain the right to reject any order you may place and remove any such comments placed by you.
SUSPENSION OF SITE
We reserve the right to suspend your use of the website at any time to perform essential maintenance, change details and to remove any inaccurate or unauthorised material, and also to terminate your use of the website if you breach any of these terms and conditions. Orthotic Solutions will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time.
JURISDICTION OF SITE
This website, its content and any contracts arising out of it are governed by and construed in accordance with Scots law. By entering into a contract with Orthotic Solutions you agree to submit to the exclusive jurisdiction of the courts of Scotland.
You can redeem your shoe vouchers here, however, these cannot be used in conjunction with any other voucher code or offer. This includes the Happiest Feet membership discount. If you are a Happiest Feet member, and you wish to use a Shoe Voucher (such as TFL), please log out and check out as a guest.
You can redeem your Promotion codes by entering it in the supplied field at checkout and then click the ‘apply code’ button. Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:
Promotion codes will only be available within the conditions stated in the offer
Promotion codes are only valid until the date published
Promotion codes are only redeemable for purchases made on this website (orthoticsolutions.co.uk)
Promotion codes are not refundable
Only one promotion code may be used per customer per transaction.
We reserve the right to end any Promotion codes at any time including prior to the advertised end date without notice.
If you have any questions, please feel free to contact us by email at: [email protected]. Alternatively, you may call our team on 01721 724018, Monday to Friday: 9.00am – 5.00pm.